At Jeune d’Or, your satisfaction is our top priority. We craft and deliver each essence with the utmost care. However, due to the personal nature of our perfume products, we maintain a strict return, refund, and cancellation policy as outlined below:

Return Policy

• Jeune d’Or perfumes and other fragrance items cannot be returned once delivered, as opened or used products cannot be resold due to hygiene and safety concerns.
• Our formulations use active essential oils and natural ingredients. Damages caused by neglect, improper storage, or misuse are not covered under this policy.
• We do not accept returns due to skin sensitivities or allergic reactions. Please perform a patch test as instructed on every product.
• In case of damaged, leaked, broken, or missing products due to transit, please report within 24–48 hours of delivery with all supporting visuals.

Refund Policy

• Jeune d’Or is not liable for any damages reported after delivery unless backed by proof in the form of:
• A clear unboxing video
• Original outer packaging
• Images/videos of the product received
• For missing item/leakage/breakage/incorrect product claims, please contact us at hello@maisonjuenedor.in with the subject line: “Refund For \[Order ID]”.
• Refund requests will not be accepted without the above documentation.
• If the package appears tampered or damaged, kindly refuse to accept it from the courier at the time of delivery.
• In case your order is marked “delivered” but not received, report it within 3 days of delivery status. Beyond this time frame, no refund will be processed.
• Delivery charges are non-refundable as they are levied by third-party logistics.
• For Cash-on-Delivery (COD) orders, approved refunds will be processed to the customer’s bank account within 4–7 working days.
• A refund request must be initiated within 48 hours of delivery.
• If approved, refunds may take up to 15 days from the date of acceptance to reflect in your account.
• Upon initiation, we will provide a transaction ID and confirmation details.

Cancellation Policy

• Orders can be cancelled before dispatch from our warehouse. Please contact us at the earliest.
  A 2.5% payment gateway fee will be deducted from prepaid order cancellations.
• Orders cannot be cancelled once they are shipped.
• If a prepaid order is returned after shipment,
• ₹75 will be deducted before issuing the refund.

Frequently Asked Questions (FAQs)

• Q1. When will I receive the refund after cancellation/approval?
• For prepaid orders: Refunds are credited within 15 days to the original source.
• For COD: The amount will be transferred to the customer’s bank account within 4–7 working days from refund approval.

Q2. Are opened/used products eligible for return?

• No. Opened, used, or tampered products are not eligible for return or refund.
• Q3. How can I cancel an order placed by mistake?
• If your order hasn’t been shipped yet, you can cancel by contacting our team at hello@maisonjuenedor.in as soon as possible.

For any concerns or queries, please contact our Customer Care:

Email: hello@Jeune.in
Support Hours: Monday to Sunday, 09:00 AM – 07:00 PM IST