What is your return policy?
Jeune d’Or can accept any return only if the product is damaged, wrongly delivered, or is defective. In such cases, the product should be in an unused and undamaged condition. The product should be in its original packaging & with the product invoice as well. Other than that, we follow a no-return policy for all our products once they are delivered.

What are the various Payment options available?
We use 100% secure payment gateway service through

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where you have multiple safe payment options like Paytm, Debit or Credit cards, Paypal, Netbanking or Wallet money. We also offer Cash On Delivery with additonal charge of Rs. 50/- on every order.

How Can I Change My Address?
The address is only changeable under certain scenarios. You can email your updated address at hello@maisonjuenedor.in** or call us at +91 8279090000 All orders are dispatched within 48 to 72 working hours. NOTE- The address can only be changed before dispatch.

What Is Order ID?
Order ID is the unique order number that gets generated when you place an order on our website.

How will the refund be given?
The amount to be refunded will be transfered to the same payment mode through which the payment had been made by the customer. It takes 5-7 business days to the refund to reflect in the customer’s account as per the bank policy.

How to cancel my order?
You can call our customer support team at +918279090000 or can log in to your Juene d’Or account and cancel the order. The order cannot be cancelled, once dispatched which happens within 48-72 hours of order placement.

How much time does my order take to be delivered ?
Once placed, it takes 5-7 working days for order delivery. You can track your order through logging into you Juene d’Or account using your unique order/tracking ID.

How do I contact your team for support?
You can call or WhatsApp your concern to us on +91 8279090000 to get in touch with our customer support team.

Do I have to create an account before placing an order?
Yes. You need to create your account before placing the order. You can click on the top-right login icon and share some basic information like name, email address and password to create an account.

How safe is it to use online payment on Juene d’Or?
We offer a 100% secure payment gateway service through ____ where you have multiple safe payment options.

What if any item is out of stock?
Juene d’Or always tries to update the product inventory before an item going out of stock and leaves minimum room for the product to go out of stock. If your desired product is out of stock, kindly check in a few days or call our customer support team at +91 8279090000  for an update.

Is the COD option available to all locations in India?
Yes, COD is available across India. However, Rs. 50/- is additionally levied on all cash on delivery orders apart your cart’s amount. NOTE: Cash on delivery is not available on orders above Rs. 1500/-.

Would I be charged extra for the COD option?
Yes, Rs. 50/- is charged on every cash on the delivery order.

How does the delivery process work?
The products are dispatched within 48-72 hours of an order being placed and the order will be delivered within 5-7 working days.

How can I track my order?
You can track your order by logging into your Juene d’Or account using your unique order/tracking ID. For any further information, you can contact our customer support team on +91 8279090000

How are the items packaged at Juene d’Or?
Juene d’Or puts in the best possible efforts to ensure the smooth delivery of products in the most sustainable way. We use Honeycomb paper/board for packing all our products which is ensuring the safety of our glass bottles.

Can I order sample products first?
Unfortunately, we do not provide a sample of our products.

How can I decide which product is right for me?
You can call our customer support team at +91 8279090000 We will be delighted to recommend you the most suitable product keeping in mind all your skin concerns.

Do you test these products on animals?
No, none of our products are tested on animals. As a brand, we have shown constant trust in the chastity of nature’s creations, that is why all our products are clinically tested and are 100% cruelty-free.

Why should I choose Juene d’Or?
Jeune d’Or offers more than just perfume — it offers an experience. Each fragrance is a blend of global inspiration and artisanal craftsmanship, bottled with care in India. With personalized touches like name engraving and eco-conscious packaging, we redefine what modern luxury feels like. Jeune d’Or is your scent, your story, your signature.

Do you use most up to date ingredients?
Yes, all our products are made with sustainably sourced, fresh & raw natural ingredients and herbs suitable for all skin types.

What to do if I receive a damaged product?
If you receive any damaged or defective product, kindly call our customer support team at +91 8279090000 within 24 hours of receiving them.

Do you use preservatives?
No, all our products are free from harsh chemicals. We only use natural preservatives like sodium benzoate and potassium sorbate, which are safe and protective.

How many days do you take to deliver an order?
Once placed, the order gets delivered within 5-7 working days.

Do you ship internationally?
Yes, Juene d’Or ships globally to any and all serviceable locations keeping in mind the geaographical boundaries and regulations.

Is there any age limit to use your products?
No. All our products are made with fresh and unadulterated natural ingredients. They are suitable for people of all age and every skin type.

What makes Juene d’Or products unique?
Jeune d’Or stands out through its fusion of timeless elegance and modern artistry. Our perfumes are crafted using globally inspired notes blended with fine, ethically sourced ingredients, resulting in distinct, long-lasting fragrances. From handcrafted packaging to personalized engravings, each product offers a luxurious, bespoke experience. We don’t just create scents — we curate emotions in every bottle.

Are your products Eco-Friendly?
Yes, all our products are eco-friendly. We use glass jars or reclyable and reusable plastic for all our products.